How your box gets to you.

PUDO pickup point — R69. The parcel goes to a participating shop or locker near you, usually in one to three business days. You get an SMS with a collection code and have seven days to fetch it. Cheapest, and fastest in most cities.

The Courier Guy — R99. Delivered to your door or office in two to five business days, with tracking and a delivery attempt. Better for anywhere a pickup point isn't close.

Both are free on orders over R500. Three boxes gets you there, and so does any multi-box order — which is most of them.

Orders placed before 14:00 on a weekday are usually collected the same afternoon; anything later, or over the weekend, goes out the next business day. You get a tracking number by email the moment the courier scans it, not when the label is printed.

We don't dispatch on weekends or public holidays. If a courier strike or a load-shedding schedule delays collection, we'll tell you by email instead of letting you wonder.

Anywhere in South Africa that a courier reaches. Outlying and rural addresses can add a day; if a courier surcharge applies to your area we'll absorb it rather than invoice you after the fact.

We can't deliver to PO boxes — the couriers need a physical address or a pickup point. If you only have a PO box, choose PUDO.

We don't ship outside South Africa yet. If you're in Namibia, Botswana or Eswatini and want to order, email us and we'll quote a courier — it isn't on the site because the rate varies too much to hard-code.

The Courier Guy will attempt delivery, then try again the next day, then hold the parcel at the depot for a few days. If it comes back to us unclaimed, we'll email you before doing anything — we can re-send it (you cover the second delivery) or refund the product.

For PUDO, you have seven days from arrival to collect. After that the parcel returns to us and the same options apply.

Every order gets a tracking number by email. If it hasn't moved in two business days, email hello@glowguru.co.za with your GG- order number and we'll chase the courier ourselves rather than sending you back to their call centre.